Delivery of Economic, Investment, and Tourism Promotion Programs in Buruanga, Aklan

Abstract

This study assessed citizen satisfaction with the delivery of economic, investment, and tourism promotion programs in Buruanga, Aklan. The study utilized the Citizens’ Satisfaction Index System (CSIS), a tool developed by the Department of Interior and Local Government (DILG). The research evaluates awareness, availment, satisfaction, and the need for action regarding local initiatives. A mixed-methods approach was employed, involving 150 respondents (75 male and 75 female), aged 18 years and older, all of whom had resided in Buruanga for at least six months. Key findings indicate that awareness levels vary significantly across programs. High awareness was noted for Livelihood Programs (54.67%) and Development and Maintenance of Tourist Attractions (53.33%), while Public Employment Services (28.67%) and Regulation and Supervision of Businesses (33.33%) exhibited low awareness. Availment rates highlighted strong utilization of tourism-related services (82.5%), contrasting with a low availment rate of Public Employment Services (11.63%). Satisfaction ratings were notably high across most programs, with 100% satisfaction reported for public employment services and 98.48% for tourism promotion activities. Despite high satisfaction levels, a considerable percentage of respondents expressed a need for action, particularly regarding investment promotion activities (31.91%) and tourism initiatives (24.24%). This study contributes to existing literature by highlighting the importance of citizen feedback in refining economic and tourism initiatives. It highlights the need for local governments to enhance awareness and accessibility while continuously evaluating program effectiveness to meet community needs. By addressing these gaps, local government units can tailor services to better meet community demands, ultimately enhancing governance strategies in Buruanga, Aklan.