Fine-Tuning a Transformer Model for Sentiment Analysis and Summarization of ISO-Certified Customer Satisfaction Surveys. Business, Education, Social Sciences, and Technology, [S. l.], v. 1, n. 2, 2025. DOI: 10.69478/BEST2025v1n2a025. Disponível em: https://innocon.innotcs.org/index.php/best/article/view/198.. Acesso em: 5 feb. 2026.