Effectiveness & User Satisfaction on the Implementation of Online Application for Admission

Abstract

The rise of digital solutions in higher education has prompted Palompon Institute of Technology (PIT) to implement an online application system. This study aimed to determine the efficiency and student satisfaction with this system, addressing the gap in understanding its localized effectiveness. A quantitative research design using a descriptive survey method was employed, with simple random sampling among 57 Bachelor of Science in Information Technology students. Respondents were quantitatively evaluated based on system performance and user experience. Statistical analysis was used to assess both aspects. Findings indicated general system effectiveness, indicating that students generally viewed the system as effective in terms of speed, accuracy, and user-friendliness, but revealed concerns regarding technical issues, data security, and inadequate user support. Users recognized overall functionality but noted inconsistencies and insufficient assistance during technical problems. This study contributes by identifying specific areas for improvement in educational digital platforms. Key recommendations include enhancing the user interface with clearer content and navigation, strengthening data security to build trust, and providing comprehensive user training and readily available support. Investing in robust technological infrastructure is crucial for system reliability. By addressing these areas, PIT can significantly improve user satisfaction and streamline the application process, fostering a more efficient and positive experience.  This research underscores the importance of continuous improvement in digital systems to meet evolving user needs in higher education.