Evaluating the Effectiveness and User Satisfaction of Online Enrollment Systems in a Campus Setting: Implications for Upgrading and Enhancing Higher Education Institutions

Abstract

In today’s digital age, online enrollment systems have become essential for higher education institutions. This study evaluated the effectiveness and user satisfaction of the online enrollment system at the Palompon Institute of Technology (PIT). A quantitative research design using a descriptive survey method was employed, with simple random sampling among all Bachelor of Science in Information Technology students. The findings indicate a high level of user satisfaction in terms of perceived usefulness, ease of use, and overall performance of the system. However, there are notable areas for improvement, particularly in user interface design and the accessibility of technical support. These aspects require enhancement to ensure a more seamless user experience. Moreover, the study identifies specific areas that need attention to improve the digital systems in education. Based on these findings, the researcher recommends strategic interventions, including the enhancement of the user interface for greater intuitiveness, improving the responsiveness of technical support, and implementing regular maintenance to ensure system reliability.